Why Choose RingMicro.com & Our Partner 8×8?
Unveiling the 8×8 Experience Communications Platform™
Our partner, 8×8, stands out in the communications field with the 8×8 Experience Communications Platform™, distinguished as the first and only authentic XCaaS (eXperience Communications as a Service) solution in the marketplace today. This pioneering platform transcends traditional boundaries by seamlessly blending Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). It is designed to enhance omnichannel customer interactions through insightful, data-driven strategies while promoting dynamic employee engagement in today’s increasingly remote work environment. By bridging the gap between UCaaS and CCaaS, 8×8 propels organizations towards delivering state-of-the-art communication experiences that are key to driving revenue growth, reducing operational costs, and optimizing overall efficiency in the contemporary workspace.
Security, Compliance, and Integrated Solutions
In an era where security and compliance cannot be compromised, 8×8 sets the benchmark with rigorous adherence to some of the industry’s most stringent standards for data security, privacy, and compliance, as evidenced by numerous third-party certifications. This commitment extends to offering an integrated platform that not only enhances reliability and security but also delivers unmatched value by uniting customer and employee experiences. The 8×8 XCaaS platform merges contact center capabilities with voice, video, chat, and APIs into a single, cloud-native platform, making it an indispensable tool for organizations looking to close the gap between employee and customer experiences.
Reliability Redefined
The proprietary nature of the 8×8 Experience Communications Platform™, built from the ground up and hosted across premier, redundant, and geographically diverse cloud locations, guarantees exceptional uptime for a wide array of services including contact center, voice, and video communications. Leveraging patented Global Reach™ technology and in-built software intelligence, 8×8 effortlessly navigates common cloud communication hurdles, ensuring high availability, and resolving potential connectivity, audio, and video quality issues. This commitment to excellence is underpinned by a financially-backed, platform-wide 99.999% uptime SLA across both UCaaS and CCaaS.
A Vision for Insightful Communication
8×8’s innovative approach goes beyond mere communication; it’s about harnessing the power of call activity reports and AI-driven speech analytics to unlock actionable insights. These insights help in driving significant improvements in productivity, achieving cost savings, and fostering revenue growth by amalgamating data from all communication touchpoints.
Message from 8×8: Security, Compliance, and More
The 8×8 Experience Communications Platform™ is a comprehensive response to the evolving needs of today’s businesses, offering a fully integrated, single-vendor solution that spans a cloud-native contact center, voice services, team chat, meetings, and Communications Platform as a Service (CPaaS). With the advent of XCaaS, 8×8 is at the forefront of innovation, meeting the complex demands for integrated employee and customer communication, collaboration, and engagement. The 8×8 platform is a testament to our commitment to advancing the capabilities of business communications, promising a future where every interaction is transformed into an opportunity for growth and connection.
